IT Help Desk Hours
Phone support is required for all UMSID account activations or password resets.
Phone or LiveChat preferred for critical issues.
- Spring Semester 2024 Walk-in Support Hours: Fogler Library (1st-floor Info Commons)
- Sunday: 1:00pm – 5:00pm
- Monday – Thursday: 8:00am – 8:00pm
- Friday: 8:00am – 5:00pm
- Saturday: Closed
- Phone: 1.800.696.4357
- LiveChat Now With a Support Agent
- Email Support: help@maine.edu
- Submit an IT Service Request or Problem Report
Also visit the USM:IT Information Technology and Support Site for additional resources.
- Media Services Phone Support and Hours: 207.581.2500
- Monday – Thursday: 8:00 am – 8:00 pm
- Friday: 8:00 am – 6:00 pm
- Saturday – Sunday: Closed
Multi-Factor Authentication
What is Multi-Factor Authentication (aka, MFA or 2FA)? Multi-Factor Authentication (MFA) is a security technology that requires multiple methods of authentication from independent categories to verify a user’s identity for a login or other transaction.
For more information, please use this link: Multi-Factor Authentication (MFA) – General Information
To enroll if eligible, please use this link: Multi-Factor Authentication (MFA) – How do I enroll?
UMS Account Info
Your UMS Account must be activated in order to register a device. If you have your ID# and Activation Key, visit accounts.maine.edu. Click the Account Activation link and follow the instructions on that page. For additional information or support please contact the at 1.800.696.4357.